“I feel like we do everything that we possibly can to ensure the privacy of our patients and I know we feel horrible that it happened again.”
She said UCLA treats celebrities “all the time and you never hear about this,” adding: “I don’t know what it is about this particular person (Spears), I don’t know what it is about her.”
Medical records are protected by federal law, and the newspaper said UCLA officials wrote to staff the morning Spears was hospitalized in January to remind them they were barred from viewing records of anyone but their direct patients.
“Please remember that any unauthorized access by a workforce member will be subject to disciplinary action, which could include termination,” chief compliance and privacy officer Carole Klove wrote in an email memo to employees.
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